Policies

Website Policy: Catch Me Express, LLC Welcome to Catch Me Express' website. Below, we outline our policies to ensure a secure, informative, and user-friendly online experience for all our visitors. By accessing and using our website, you agree to comply with these policies. If you do not agree with any part of these terms, please refrain from using our website. Privacy and Data Protection: We are committed to safeguarding your privacy and protecting your personal information. Please review our Privacy Policy, which outlines how we collect, use, and handle your data. By using our website, you consent to the practices described in our Privacy Policy. Website Content: The content provided on our website is for informational purposes only. While we make every effort to ensure the accuracy and timeliness of the information, we do not guarantee its completeness or correctness. Catch Me Express reserves the right to update, modify, or remove any content without prior notice. Intellectual Property: All content on this website, including logos, text, graphics, images, and other materials, are the property of Catch Me Express, protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content without obtaining explicit written permission from us. Third-Party Links: Our website may contain links to third-party websites for your convenience. Catch Me Express is not responsible for the content, privacy practices, or security of these external sites. Visiting any third-party links is at your discretion and risk. Cookies and Tracking Technologies: We may use cookies and tracking technologies to improve your browsing experience on our website. By using our website, you consent to our use of cookies as outlined in our Cookie Policy. User-Generated Content: Any content submitted by users, such as comments, reviews, or testimonials, may be used by Catch Me Express on our website or promotional materials. By submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, and publish the content. Security: While we take reasonable measures to protect our website from unauthorized access and security breaches, no online platform is entirely secure. We advise users to exercise caution when sharing personal information online and to protect their login credentials. Age Restriction: This website is intended for use by individuals who are 18 years of age or older. If you are under the age of 18, please use this website under the supervision of a parent or legal guardian. Changes to Policies: Catch Me Express reserves the right to update or modify these website policies at any time. We recommend reviewing this page periodically to stay informed about any changes. Contact Information: If you have any questions, concerns, or inquiries about our website policies, please reach out to us using the contact details provided on our website. By accessing and using Catch Me Express' website, you acknowledge that you have read, understood, and agreed to these policies. Thank you for visiting our website, and we hope you have a pleasant experience with us. Customer Policy: Catch Me Express, LLC Thank you for considering Catch Me Express for your transportation needs. Our policy is designed to ensure a smooth, safe, and enjoyable experience for all our valued customers. Please take a moment to review our guidelines before using our shuttle services: Booking and Reservations: To secure your spot on our shuttle, we recommend making a reservation in advance. Booking can be done through our website, mobile app, or by contacting our customer service team. Please provide accurate information during the reservation process. Punctuality: We value punctuality and kindly request that you arrive at the designated pick-up location at least 15 minutes before the scheduled departure time. This will allow us to maintain our schedule and ensure a timely departure. Cancellation Policy- PLEASE READ! Payment is due in full at time of booking. If you get denied entrance to the facility for any reason you will not receive a refund. You are required to acknowledge that you are aware of the refund policy when you complete your booking. NO REFUNDS NO CANCELLATIONS- IF YOU DO NOT PROVIDE YOUR FULL LOCATION DETAILS UPON BOOKING, IF YOU CANCEL, OR DO NOT RESPOND TO EMAILS OR TEXT MESSAGES AFTER WE REACH OUT TO YOU TO CONFIRM YOUR PICK UP TIME & LOCATION OR IF YOU ARE LATE OR A NO SHOW TO YOUR PICK UP LOCATION YOU WILL NOT BE OFFERED A REFUND! We reserve the right to cancel any trip for any reason. If we cancel a trip, all payments will be returned, or can be applied to another trip. We thank you for your reservations and we look forward to being your transportation provider. Safety Regulations: For your safety and that of all passengers, please abide by all safety regulations while on board. This includes wearing seat belts at all times and refraining from any disruptive behavior. Personal Belongings: Catch Me Express is not responsible for any lost or damaged personal belongings. We encourage you to keep your valuables with you at all times and ensure that you do not leave any items behind when disembarking. Conduct Towards Staff and Other Passengers: We expect all customers to treat our staff and fellow passengers with respect and courtesy. Any form of harassment, abuse, or unruly behavior will not be tolerated and may result in immediate termination of transportation services. Pets and Service Animals: Only certified service animals are allowed on board our shuttles. We regretfully cannot accommodate other pets at this time. Communication and Feedback: We highly value your feedback as it helps us improve our services. Please feel free to share your suggestions, comments, or concerns with our customer service team. We are here to listen and address any issues you may have. Compliance with Regulations: Please comply with all rules and regulations applicable to transportation services during your journey with Catch Me Express. This includes adhering to any specific guidelines provided by the correctional facilities we serve. Environmental Responsibility: Catch Me Express is committed to being environmentally responsible. We encourage our customers to support our efforts by minimizing waste and respecting the environment during their travel. By adhering to these customer policies, you contribute to a positive and pleasant travel experience for everyone. We appreciate your cooperation and look forward to serving you with our reliable, affordable, and comfortable transportation services. Safe travels, [Your Company Name] Management Team Company Policy: Catch Me Express, LLC Mission Statement: At Catch Me Express, LLC, our mission is to provide top-notch shuttle transportation services to state-funded and private correctional facilities in New York. We are dedicated to offering reliable, affordable, and comfortable transportation options for families visiting their loved ones in jail or prison. Our primary focus is on customer service, punctuality, and safety, with the ultimate goal of bridging the gap between families and their incarcerated relatives, facilitating crucial connections during challenging times. Customer Satisfaction: We prioritize customer satisfaction and strive to exceed expectations with every service we provide. Our team is committed to delivering exceptional experiences to our clients, ensuring their comfort and peace of mind throughout their journey. Punctuality: Timeliness is of utmost importance at Catch Me Express. We vow to maintain strict adherence to schedules, ensuring our clients reach their destinations promptly for visitations. Our drivers are well-trained to plan routes efficiently, minimizing delays and maximizing convenience. Safety: The safety and well-being of our passengers are non-negotiable. We maintain a fleet of well-maintained vehicles, regularly inspected and equipped with essential safety features. Our drivers undergo thorough background checks and extensive training to uphold the highest safety standards. Affordable Pricing: Catch Me Express is dedicated to offering cost-effective transportation solutions. We strive to keep our prices competitive without compromising the quality of our services. Transparent pricing and no hidden fees are our hallmarks. Respect and Empathy: We understand the sensitive nature of the services we provide. Our team members approach every interaction with respect, empathy, and compassion towards our clients and their circumstances. Confidentiality: Client privacy and confidentiality are paramount to us. We maintain strict protocols to ensure that all personal information and trip details are handled with the utmost discretion and security. Compliance and Regulations: Catch Me Express adheres to all relevant regulations and guidelines governing transportation services. We maintain the necessary permits and licenses, ensuring full compliance with local and state authorities. Continuous Improvement: We are committed to ongoing improvement and development. Feedback from our clients is invaluable in enhancing our services, and we encourage open communication to identify areas for improvement. Environmental Responsibility: Catch Me Express is mindful of our impact on the environment. We strive to adopt eco-friendly practices wherever possible, minimizing emissions, and exploring sustainable transportation options. By adhering to these company policies, Catch Me Express aims to remain a trusted and dependable transportation partner for families visiting their incarcerated loved ones. Together, we endeavor to create a positive and supportive environment during difficult times, helping families maintain essential connections.